Kaiser SUCKS too!

Due to the horrible service I've received at Kaiser Permanente I send the following email to Dr Kevin Madden.

Look you must understand that I have received horrible service from your staff and Kaiser in general ever since I got here. As a professional it should concern you and you should strive to make changes. You should also reach out directly to your patients, also known and CUSTOMERS, to rectify such situations. I've had to endure constant ignorant and unprofessional behavior from your staff time and time again. Look when I ask a question I expect an answer. And I expect that answer to address my question directly. When that doesn't happen I naturally get frustrated. The your staff takes it upon themselves to hang up on me calling *me* unprofessional merely for raising my voice and getting frustrated. Really? Professionalism is what you do and how your perform. It is never, I repeat NEVER professional to hang up on somebody - PERIOD, end of story.

And it's not like I'm asking unreasonable questions nor asking for unreasonable service. I never signed up for YOUR pharmacy - you threw me into your pharmacy. After finding out that my plan doesn't cover the costs of any prescriptions I could see no reason to continue with Kaiser Pharmacy. Juggling bottles and pills and having to take time out of my day to drive over and pick up prescription is so 20th century. Pillpack, my pharmacy is much more convenient and probably cheaper. I say probably because I couldn't get Kaiser to give me a break down of prices so I could compare and ya know - SHOP! Like you do with every other business you spend money on.

Way back on 01/31/2018 I told you via this crummy email system (why do you need to re-invent email?) that Pillpack was my pharmacy. In that message I gave you the name, address, phone number and email of Pillpack. But Kaiser wouldn't lift a fucking finger to change anything, insisting instead that I go through the effort to contact Pillpack and have them contact Kaiser Pharmacy. For gawd's say why? Let's look at this from a business perspective. I have a financial adviser. I have a CPA. Sometimes they work together. If my CPA changed I could call up my financial adviser (or shudder - send him and email) with the name, address and other contact information for my new CPA. My financial adviser would not say "Well you need to call up your new CPA and have him get in touch with me. I will not take his contact information from you and I won't call him until you do that". No fucking way. He would thank me for the update and note the change. Why can't you do that?

On 2/19/2018 I sent you a message telling you I will not tolerate "robo calls". I got a call from Kaiser with an "Important message from Kaiser" then proceeded to have to deal with some complex menu system, proving who I am, and telling me to do this and do that. Not a human mind you - a machine. Sorry I don't have time to deal with that fucking shit. If you have an important message for me the pick up the fucking phone and call me like a human fucking being. Or have a subordinate call me. Or get this - send me a fucking email message using regular plain old email! But I'm not gonna spend my night taking a test with some machine's menuing system.

On 2/25/2018 I emailed you again through this crummy email system because Pillpack had not yet received a refill prescription for Lisinipril and Simvastation. Mine you that was 25 days since I asked you to change pharmacies and you apparently had not managed that simple feat yet!

On 2/27/2018 I got an email, a regular email to my email account saying that there was an important message about my health from KP. Contained in that email was a button that said "View my message". Gee and email about and email that I have to go get. How stupid! Of course, it directs me to a web page where I have to login, AGAIN. Have you guys ever heard of cookies?!? Geeze H Christ! And to add insult to injury (where's the Hippocratic oath where it say first do no wrong?) when I finally get logged in there is no message to be found.

And today (3/6/2018) I call up because Pillpack has informed me that they don't have a prescription for Metaformin 1000mg. I called up and was told it was sent to, you guessed it - Kaiser Pharmacy. I've been trying to get you guys to fix that for 2 months now. WTF?!?

If this wasn't so crappy, so fucking unprofessional behavior with constant errors and screw ups on Kaiser's part it would be funny but we are talking about my health here. Get off your ass and get it fucking right already!